Effective Date: April 1, 2026
Privacy Policy
This Privacy Policy describes how Track Selling Institute collects, uses, stores, and processes information when you use TrackCoach™, Max™, Performance Monitor™, and related training and coaching systems (the "Service").
The Service is a professional training, coaching, and performance evaluation platform designed for sales training, role‑play simulation, certification, and analytics. By using the Service, you agree to the collection and use of information as described in this policy.
Information We Collect
We may collect the following types of information:
1.1 Account Information
- Name
- Email address
- Organization name
- User role
- Login activity
1.2 Training and Conversation Data
When using chatbot, role‑play, or coaching features, we may collect:
- Messages sent by users
- Responses generated by the system
- Conversation transcripts
- Role‑play dialogue
- Voice recordings (if enabled)
- Scenario selections
- Ratings and feedback
- Scores and evaluations
- Certification results
- Usage metrics
1.3 Technical Information
We may collect technical data such as:
- IP address
- Browser type
- Device information
- Log data
- Request metadata
- Security and performance data
Purpose of Data Collection
We collect information in order to:
- Provide training and coaching services
- Generate role‑play simulations
- Evaluate performance
- Allow review of past sessions
- Provide manager and administrator reporting
- Maintain system security
- Improve system accuracy
- Develop new features
- Troubleshoot errors
Conversation Recording and Monitoring
The Service records and stores chatbot conversations, role‑play sessions, and evaluation results. These records may be reviewed by:
- The user
- Authorized administrators
- Organization managers
- System administrators
Conversation data may be analyzed automatically by artificial intelligence systems.
Performance Monitoring Features
The Service may include performance monitoring tools that allow authorized users to view:
- Training history
- Conversation transcripts
- Scores and evaluations
- Certification progress
- Usage statistics
- Analytics reports
Access is limited to users within the same organization or account.
Artificial Intelligence Processing
The Service uses artificial intelligence to generate responses, evaluate conversations, and provide coaching feedback. AI processing may include third‑party providers. Conversation data may be processed automatically for:
- Response generation
- Performance evaluation
- System improvement
- Feature development
Third‑Party Service Providers
We use third‑party providers to operate the Service. These providers may include:
- Cloud hosting providers
- Security and content delivery providers (including Cloudflare)
- Database providers
- Artificial intelligence providers
- Email and messaging providers
- Analytics providers
These providers may process data only as required to provide their services.
Data Retention
We retain conversation data, training records, and performance data as long as necessary to:
- Provide the Service
- Maintain training history
- Support certification
- Improve the system
- Comply with legal requirements
Data may be deleted or anonymized when no longer needed.
Data Sharing
We do not sell personal data or conversation data. Data may be shared only with:
- The user
- Authorized administrators
- The user's organization
- Service providers
- Legal authorities when required
Security
We use reasonable technical and organizational safeguards to protect data. However, no system can guarantee complete security.
Multi‑Tenant Organizations
The Service may be used by multiple organizations. Users acknowledge that administrators within their organization may have access to training records, conversation transcripts, and performance data.
User Acknowledgment
By using the Service, you acknowledge that:
- Conversations may be recorded
- Conversations may be stored
- Conversations may be analyzed
- Conversations may be visible to authorized administrators
- Conversations may be processed by AI systems
If you do not agree, do not use the Service.
Changes to This Policy
We may update this policy from time to time. Continued use of the Service after changes indicates acceptance of the updated policy.