Effective Date: April 1, 2026
Terms of Service
These Terms of Service govern your use of Track Selling TrackCoach™, Track Selling Max™, Track Selling Performance Monitor™, and related services (the "Service") provided by Track Selling Institute.
By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Description of Service
The Service provides training, coaching, role‑play simulation, certification, analytics, and performance monitoring tools designed for professional sales training and development. The Service may include artificial intelligence features, automated evaluation, and conversation recording.
User Accounts
- You agree to provide accurate information when creating an account.
- You are responsible for maintaining the confidentiality of your login credentials.
- You are responsible for all activity under your account.
Recording and Monitoring
Use of the Service may result in conversations, role‑play sessions, voice recordings, evaluations, and performance data being recorded and stored. These records may be reviewed by:
- The user
- Authorized administrators
- Organization managers
- System administrators
By using the Service, you consent to such recording and monitoring.
Organization and Multi‑Tenant Access
If your account is part of an organization, administrators within that organization may have access to your training activity, transcripts, scores, and certification records. You acknowledge that your organization controls access to its users.
Artificial Intelligence Features
- The Service may use artificial intelligence to generate responses, evaluate conversations, and provide coaching feedback.
- AI output is generated automatically and may not always be accurate.
- The Service is intended for training purposes only.
Acceptable Use
You agree not to:
- Attempt to interfere with the Service
- Attempt to access unauthorized data
- Share login credentials
- Reverse engineer the system
- Use the Service for unlawful purposes
Intellectual Property
All software, content, prompts, training materials, scoring models, and evaluation methods are the property of Track Selling Institute. You may not copy, distribute, or resell the Service without permission.
Credits, Subscriptions, and Usage Limits
- Certain features may require credits, subscriptions, or usage limits.
- We reserve the right to enforce limits on role‑plays, conversations, or AI usage.
- Credits or subscriptions may expire according to the terms of purchase.
No Guarantee of Results
The Service is provided for training and educational purposes. We do not guarantee improved performance, sales results, certification outcomes, or business success.
Third‑Party Services
The Service may use third‑party providers including hosting, AI processing, analytics, and security services. We are not responsible for the operation of third‑party services.
Limitation of Liability
To the maximum extent permitted by law, Track Selling Institute is not liable for any indirect, incidental, or consequential damages arising from use of the Service. The Service is provided "as is" without warranties of any kind.
Termination
We may suspend or terminate access to the Service at any time for violation of these Terms or misuse of the system.
Changes to Terms
We may update these Terms at any time. Continued use of the Service after changes indicates acceptance of the updated Terms.
Governing Law
These Terms shall be governed by the laws of the State of Minnesota, United States.